Service Plans
Clear plans. Predictable pricing.
Three tiers built around where your business is today — all designed to grow with you. Licensing costs are always billed at cost, never marked up.
Basic
Essential Foundation
The core Microsoft 365 stack, endpoint management, and domain infrastructure your business needs to operate reliably — at the lowest possible administrative cost.
$100/user/mo
$500/month minimum
Included in administrative services
- Microsoft 365 Business Premium (Office apps, Exchange, Teams, SharePoint, OneDrive)
- Microsoft Entra ID — identity and access management
- Microsoft Intune — device management and enrollment
- Microsoft Defender — endpoint and email security
- Windows OS patching via RMM tool
- Device asset management
- Cloudflare domain registration and DNS management
- Email configuration and ongoing administration
- Website hosting and basic administration
- Network failover — prepared and tested
- Spare active workstation kept ready as backup device
- Quarterly Business Review
Available as chargeable work hours
- IT support for workstations and peripheral devices
- Printer, VOIP, and audio/visual support
- Simple website construction and enhancements
- Networking setup and changes
Plan details
- Price
- $100/user/month
$500/month minimum - Work hours
- Blocks of 5 hours at $250/hour
- Contract terms
- 6-month or 12-month options
- Early termination
- 30 days notice + 2 months penalty
- Month-to-month
- 1.25× rate multiplier after contract
- Response SLO
- 48-hour response, 7-day resolution
- Field work
- Remote-first; travel time and cost included when on-site required
New to Wayfinder? A one-month precontract consultation is required before signing a Basic tier agreement. Start the conversation →
Standard ★ Most Popular
Security & Compliance
Everything in Basic, plus advanced Microsoft security licenses, third-party security tools, email and file backups, vCIO advisory, and compliance framework support.
$150/user/mo
$500/month minimum
Included in administrative services
- Everything included in Basic, plus:
- Microsoft Entra ID P2 — risk-based conditional access, PIM, identity protection
- Microsoft Defender for Endpoint Plan 2 — advanced threat hunting, vulnerability analytics
- Microsoft Defender for Office 365 Plan 2 — attack simulation, advanced phishing detection
- Huntress — managed detection and response
- DNSFilter — DNS-layer security and content filtering
- Bitlocker — device encryption management
- Email and file backup (SharePoint/OneDrive)
- SPF / DKIM / DMARC email authentication via Cloudflare
- Acceptable Use Policy and Change Management Policy assistance
- vCIO advisory services and digital transformation guidance
- AI implementation advisory for business optimization
- Business-grade website construction, administration, and security
- MSFT environment vulnerability management
- Monthly Operational Review
Available as chargeable work hours
- Everything available in Basic, plus:
- Shadow IT evaluation
- Attack surface testing
- Compliance gap assessments (HIPAA, PCI, Cyber Insurance)
Compliance frameworks supported (not guaranteed): HIPAA, PCI, Cyber Insurance requirements.
Plan details
- Price
- $150/user/month
$500/month minimum - Work hours
- Blocks of 5 hours at $200/hour
Minimum 1 block/month required. Unused hours accumulate. - Contract terms
- 6, 12, or 24-month options
- Early termination
- 30 days notice + 2 months penalty
- Month-to-month
- 1.25× rate multiplier after contract
- Response SLO
- 24-hour response, 3-day resolution
- Field work
- Remote-first; travel time and cost included when on-site required
Compare Plans
What's included at a glance
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Microsoft 365 Business Premium | ✓ | ✓ | ✓ |
| Endpoint management & OS patching | ✓ | ✓ | ✓ |
| Cloudflare domain, DNS & email | ✓ | ✓ | ✓ |
| Business continuity / failover | ✓ | ✓ | ✓ |
| Website hosting & admin | ✓ | ✓ | ✓ |
| Quarterly Business Review | ✓ | ✓ | ✓ |
| Entra ID P2 (advanced identity) | — | ✓ | ✓ |
| Defender Endpoint Plan 2 | — | ✓ | ✓ |
| Huntress MDR | — | ✓ | ✓ |
| DNSFilter | — | ✓ | ✓ |
| Bitlocker encryption | — | ✓ | ✓ |
| Email & file backups | — | ✓ | ✓ |
| vCIO advisory | — | ✓ | ✓ |
| Monthly Operational Review | — | ✓ | ✓ |
| HIPAA / PCI support | — | ✓ | ✓ |
| Microsoft Sentinel SIEM | — | — | ✓ |
| ThreatLocker | — | — | ✓ |
| KnowBe4 security training | — | — | ✓ |
| Datto backup & DR | — | — | ✓ |
| Mimecast email security | — | — | ✓ |
| DR & Incident Response plans | — | — | ✓ |
| CIS / NIST 800-171 support | — | — | ✓ |
| Weekly Operational Review | — | — | ✓ |
| Server administration | — | — | Add-on |
| Network administration | — | — | Add-on |
| Penetration testing | — | — | Add-on |
| Monthly admin cost | $100/user ($500 min) |
$150/user ($500 min) |
$250/user ($500 min) |
| Work hour rate | $250/hr (blocks of 5) |
$200/hr (1 block/mo min) |
$200/hr (1 block/mo min) |
| Response SLO | 48 hr / 7 day | 24 hr / 3 day | 4 hr / 24 hr |
Licensing costs (Microsoft 365, Cloudflare, and all third-party tools) are billed at cost, never marked up.